With a very heart that I wish to inform you that our surgery is now temporarily closed and only open for urgent or emergency care only. My staff and I have worked very hard this past week, seeing as many patients as possible. We finished off numerous dental treatments and saw many emergency patients, both our own and from other dental surgeries that have already closed.

Unfortunately, the continuing Level 3 Restrictions, now placed on all dental practices, has restricted 99% of what we can do. Sadly, that meant cancelling all non-essential services and restricting treatment to urgent and emergency dental care only as directed by the Australian Dental Association.

The ADA defines this as…

• New or recent swelling of your gums or face (within the past three to seven days).
• Severe toothache pain (on a pain scale of 1-10, a 5 or more that has lasted more than 24 hours).
• Tooth infection.
• Bleeding in your mouth that does not stop following tooth extraction or gum surgery.
• Recent trauma, such as broken tooth causing pain.

The good news is that the overwhelming majority of our patients have rebooked for a later date. On this point, I sincerely thank all our patients in trusting us with your dental care. It gives me great comfort that the majority of you still want your treatment, just postponing it for obvious reasons.

Emergency Dentistry When You Need It Most:

The last few days have been spent modifying our dental practices to be able to still answer or return your phone calls with good advice and reassurance. We are also working hard to ensure that we can work remotely.

On the most serious of dental emergencies, we may still see you. However, our number one priority is of course to ensure your and our staff safety during such procedures. Please continue to call us or email us for any dental queries. We will endeavour to get back to you as soon as possible.

Information When You Want It Most: The NEW Odin House Dental Surgery Newsletter

On the side, in conjunction with Smile Docs®, we are also working on and will publish a series of new articles called: “What Can You Do When You Can’t Get To See The Dentist”.

These are designed to give our patients valuable advice during this difficult time, when most dentists are forcibly closed. Look out for them. We will have as many topics as possible and will publish them regularly. I will also update all our patients regularly with emails and videos. This is an unprecedented crisis. We are making new rules as we go, to ensure that we are all safe and come out on the other side, healthy and stronger.

I thank you very much, our dearest patients, for your understanding, patience and support. I urge everyone to come back and support us, when this is all over, for the best dental service that you are all accustomed to. Till then, stay safe, be kind to one another and look after your love ones.